When will my order be shipped?

Monday through Thursday: If you order before 9:00 p.m., the order will be shipped the same day.
Friday: If you order before 12:00, the order will be delivered by DHL on Monday.
Weekend: Order will be delivered by DHL on Tuesday.
National holidays: The order will be processed the next business day and delivered the following day.

What are the delivery charges?

When you add a bike to your shopping cart, you can have the shipping costs to your address calculated there. Due to the large variety in package sizes of different bikes and the fact that we ship to many different countries, we cannot give an indication of shipping costs in advance.

Who will deliver my order?

We ship your bikes within the Netherlands with DHL. [AB|K1] Outside the Netherlands we work with a variety of carriers. The best carrier is chosen based on availability in the destination country.

How do I track my order? 

After placing your order, you will immediately receive an order confirmation. You can track your order after it has been shipped; you will then receive a Track&Trace code from DHL with the estimated delivery time and status of your order.

Can I choose the time and day that my order is delivered?

No, unfortunately this is not possible. Shipping takes place via DHL and it is not possible to enter a specific date or time.

Can I also pick up the order?

Yes, that can be entered when placing the order. The pickup address is: Röntgenweg 2, 1131 PP Volendam. Pick up is possible on the next business day between 08:00 and 17:00.

Can I return my order?

Items ordered through Volare may be returned within the specified period of 14 days. This is only allowed when the item is unused and in its original packaging. You must also clearly indicate (eg order number) from whom the shipment originated. As soon as we have received the article, it will be checked and refunded to your account as soon as possible.
When you do not want to / can not return the shipment yourself, there is a possibility that we have the shipment picked up by DHL (NL and BE). Return costs € 19,95. This amount will be deducted from your credit payment.

My order is not complete, what now?

If you are missing parts of your order, please contact our customer service. You can reach them at [email protected]